GENERAL TERMS & CONDITIONS

All orders are subject to acceptance and availability by T’RU. Once the buyer has signed the purchase order, he will receive from T’RU (the seller) a separate email with the invoice and all purchase details including the estimated delivery date. To confirm the order, the buyer will need to provide an upfront prepayment of 50% of the total purchase value so T’RU can commission the order with its atelier (the manufacturer) for production. The remaining 50% of the total purchasing value are due 30 days after the confirmed delivery date.

All delivery details should be clearly provided by the buyer in the purchase order or in case they don't figure or change the buyer is kindly asked to provide them before delivery to T’RU.

T'RU takes responsibility for all its products during the transit time until confirmed delivery to the address indicated by the buyer. Once the products are confirmed delivered to the buyers delivery address, the buyer takes full responsibility for the products.

All items are quality controlled and checked for any faults before they are dispatched to the buyer. In case the buyer should receive an item that is not in perfect condition, the buyer should immediately contact T’RU (the seller). Products are classified as faulty if they are received damaged, or if a manufacturing fault occurs within 7 days after receipt. Return of the product is under the buyer’s responsibility until it has been safely returned to T’RU. The delivery of faulty products should be done to the following address:

T'RU Gumiel Lustenberger
Kreuzstrasse 25B
CH-8802 Kilchberg
Switzerland

REPAIR SERVICE

T’RU products should delight its owner for a ‘life time’ and for that, we offer to all our customers a repair service to be responsible and consequent with our sustainable work. For all T’RU products and customers, we offer a free of charge repair service within the first year of the ‘garments life’. After this first year, we offer our repair service at costs to all our customers. In any case, please note that the customers will cover all shipping costs including the cost for the return shipment after repair. T’RU products are handmade therefore the repairs too. This implies that it may take up to 9 weeks until a customer has its product back again. Please note that sometimes the damage to a garment is simply not repairable. T’RU reserves the right to decline a repair. In these cases, T’RU will cover all shipping cost and send back the damaged product immediately.

 

HOW TO PLACE A REPAIR SERVICE?

  1. Clearly mark the location of the damage and use our contact form to provide us a detailed description about the product and damage you would like to be repaired.
  2. Thereafter we will get in contact with you and send you a repair order.
  3. Please send us only clean products with no other repairs on it.
  4. Once you printed the repair order, send it with your T’RU garment (max 2 items) to this address:

    T’RU Gumiel Lustenberger
    Kreuzstrasse 25B
    8802 Kilchberg ZH
    Switzerland

    PLEASE NOTE:
    Send a damaged product for repair services to us will happen under your own expense and responsibility – including the return shipment after repair.

PRIVACY POLICY

Any data you enter in the online forms available on this website will be transmitted in unencrypted form. The possibility of data entered by you being lost or viewed by others cannot therefore be ruled out. This means that when entering personal data on our website, you do so at your own risk. Any data you enter will be stored on our servers, kept with the utmost care and protected against access by third parties. Within ourcompany, access to your data is limited to those members of staff who need this for the performance of their duties. We will not disclose any data you enter to third parties. All the data we collate is used solely for its declared purposes and none of it is disclosed to third parties. 

We provide no assurance or warranty that the information made available is current, correct or complete, nor does it guarantee its quality. We expressly reserve the right to change this information at any time and without prior notice. To the extent permitted by law, we explicitly disclaim responsibility or liability for any damages, material or otherwise, resulting from access to the information it publishes, the use or non-use of that information, misuse of the online connection or technical deficiencies of any kind. We have not checked any of the third-party websites (i.e. websites operating from a domain name other than tru4change.com and tru4change.ch) linked to this website via hyperlinks, and can therefore assume no responsibility for their content or for any products and services offered on them.


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